Smart Kiosk Bot: how to improve human experiences in retailers using a chatbot.
The Smark Kiosk Bot is the answer to assist retailers by improving the client experience throughout a retail journey, with a virtual bot for support. This idea allows to improve the customer experience by having a personalized assistance 24/7 and a continuous experience in any platform possible, in or out the store.
The fast pace of technology growth had a huge impact on the retail industry. Shoppers now have access to endless information about products and the proliferation of personal devices such as the smartphones are changing customer's shopping experience. This poses a great opportunity, but also a huge risk, as retailers have access to massive amounts of customer and market data and may adapt their approach. The technology growth is creating a shift on consumer preferences regarding the way they purchase their goods. A lot of people now tend to prefer e-commerce over brick-and-mortar businesses and this preference grows as time passes by.